Refund Policy
This policy explains what happens when a payment or video task does not complete as expected.
Failed video tasks
When the generation provider confirms that a video task failed or was rejected, the credits reserved for that task are returned automatically to the same account. Do not submit the same task repeatedly while it is still processing.
Credit-pack refunds
Credit packs are digital goods delivered to your account after verified Waffo payment. If you were charged but credits were not added, or if a charge was unauthorized, contact support with your order ID so we can investigate and apply any required refund under applicable law.
You may request a refund for unused purchased credits within 14 calendar days of purchase. Consumed credits for successfully delivered generations are not refundable merely because the artistic result differs from an expectation, except where required by law. Duplicate or unauthorized charges and undelivered credits are investigated. We respond within 3 business days and communicate a decision or a progress update within 7 business days. Approved payment refunds are returned through the original payment provider; bank posting times vary. When Waffo confirms a refund, the associated credits are adjusted from the account on a proportional basis.
How to request help
Use the Contact page and include your order ID or task ID, the email on the account, and a short description of the issue. Do not send passwords, sign-in codes or card details.